As an exporter and user of the EC Compliance service, you need support on the export control procedures and on the use of the tool. Our support team is available to answer your questions on the following topics:

Our hotline is available every day from Monday to Friday from 9 a.m. to 6 p.m.

You can also send your questions by email to

Please note: some questions sent to support may also be addressed by our training department or by our audit & consulting services.